Oversee IT infrastructure operation and strategy, manage IT staff, ensure system security and efficiency, and drive technological innovation. Collaborate with other departments to develop and implement cost-effective technology solutions. Define and implement IT policies & procedures and manage vendor relationships. The scope of operations includes help desk and end-user support, providing oversight and strategy in maintaining a critical WAN across 20+ networked facilities, a local data center along with DRaaS service provider, Azure and O365 environments, multiple third-party cloud service provider applications, enterprise application support & configuration control, information security, and lead business continuity program and disaster recovery efforts.

• Develop and implement IT infrastructure strategy that aligns with the bank's vision and operational goals.
• Collaborate with the CIO strategic planning and risk assessment.
• Report on departmental performance and project outcomes.
• Oversee end-to-end IT service management, ensuring optimal service delivery, incident response, and SLA compliance in alignment with business priorities.
• Lead IT operational strategies for performance, resilience, and cost-efficiency.
• Manage IT projects and drive digital transformation initiatives.
• Maintain and upgrade hardware, software, and networking systems.
• Responsible for application software management by collaborating with department managers and insuring appropriate software licensing and deployment.
• Create and maintain network & system architecture diagrams, IT policies and procedures.
• Oversee enterprise change control for IT and enterprise applications.
• Manage IT financials, including budgeting and procurement.
• Oversee IT infrastructure vendor and contract management.
• Partner with information security and compliance to develop, maintain and enforce the Bank’s Information Security Program and related policies and procedures.
• Ensure robust cybersecurity measures are in place to protect the bank's data and systems.
• Lead business continuity and disaster recovery efforts, including the development, maintenance and testing of the enterprise-wide policy, procedures, and plan.
• Maintain and ensure compliance with the Bank’s FDICIA / key controls relative to IT.
• Manage vulnerability assessments, remediation and tracking for internal and external penetration testing, vulnerability scanning and security reviews.
• Manage Data Loss Prevention monitoring, review, and enhancements.
• Coordinate the compliance related responsibilities including audits, regulatory exams, reporting and remediation.

Education and Experience:

• Bachelor’s degree in IT, Computer Science, or related field. Master’s degree preferred.
• 10+ years in IT Operation and 8+ years in management role; worked in a regulated industry, preferably in financial services.

Skills and Competencies:

• Proven IT operations leadership and strategic planning.
• Deep understanding and experience designing IT infrastructure, cloud technologies, cybersecurity frameworks, and enterprise architecture.
• Expertise in IT service management and project management.
• Proficiency in network management (Cisco SD-WAN or similar technologies), server administration (VMware, Citrix & Microsoft server), and cloud computing.
• Strong leadership, problem-solving, and communication skills.
• Relevant IT certifications (e.g., ITIL, CISSP, CISM, PMP) are a plus.
• Familiarity with banking regulations and compliance.
• Knowledge of disaster recovery and business continuity planning
• Experience in managing IT budgets and large-scale projects.
• Strategic thinker with a focus on innovation and customer service.
• Ability to effectively prioritize and execute tasks in high-pressure environments.

• Exceptional customer service orientation
• Collaborative and flexible work approach.

Working Conditions

Traditional office environment with the ability to work remotely on a hybrid basis; the office maintains five day a week operation (Monday – Friday) with operational hours of 8:00am – 5:00pm. Must be available for on-call shifts on evenings and weekends, as necessary. 

Physical Demands

Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.

• Lifting/carrying up to 45 lbs.
• Manual dexterity for computer work
• Speaking, hearing, and vision are required to perform essential functions.
• Ability to drive, with a valid driver’s license, to meet with customers outside of the office; Events may occasionally require work in the evenings and weekends.

Equal Employment Opportunity

It is the policy of Penn Community to provide equal employment and advancement opportunities to all individuals. For this reason, employment decisions at Penn Community will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or Team Member's race, color, religion, sex, national origin, age, sexual orientation, physical or mental disability, veteran status, or any other characteristic protected by law.