Oversees all operations of the Deposit Operations Division, including Deposit Services, Payment Services, Digital Banking, Core Banking System, and Business Systems administration. Primary responsibilities include project management for deposit operations projects, audit and compliance, policy and procedure development, team management and development and implementation of new products and programs.

• Oversees all operations of the Deposit Operations Division, including Deposit Services, Digital Banking, Payment Services and Systems administration.
• Leads Deposit Operations Division activities to ensure products and services meet customer demands, are positioned optimally to drive revenue, minimize operating expense, remain competitive, and are delivered with acceptable quality standards.
• Actively contributes to the successful engagement of new and existing customers by creating and driving innovative products, services, and promotions.
• Collaborates with peer group to ensure cohesiveness across business units to support the overall success of the Penn Community Bank.
• Establishes Deposit Operations' subject matter expert support for frontline staff while promoting a customer first focus.
• Implements deposit-related risk management and compliance controls and reporting standards.
• Implements audit finding remediation.
• Provides direction to Team Members in the Deposit Operations Division. Develops and mentors those Team Members.  Determines and maintains appropriate staffing levels for area of responsibility.
• Establishes performance goals for the division. Guides direct reports in the establishment of performance goals for their departments and teams.
• Cultivates strong working relationships and builds trust among team members.
• Develops policies, procedures, and systems for areas of responsibility. Ensures staff is educated in such and notified of any changes.
• Responsible for budget development, monitoring, and maintenance for the Deposit Operations Division.
• Responsible for all regulatory compliance in assigned areas.
• Manages all vendor relationships and contracts pertinent to the Deposit Operations Division in accordance with the Bank’s Vendor Management Policy.
• Participates in overall strategic planning for Penn Community Bank
• Attends Bank and community events as appropriate during and outside of regular business hours.
• Responsible for maintaining knowledge and understanding of current trends, laws, and issues affecting industry. Attends conferences, courses, seminars, workshops, and meetings that will increase professional knowledge and be otherwise beneficial to the Penn Community Bank. This includes completing annual BSA/AML Compliance Training and understanding employee's role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training.

Education and Experience

• Bachelor’s Degree in a relevant field or a comparable combination of work experience and training.
• Minimum of 10 years progressively responsible experience in a bank, credit union, or financial services company, to include at least 5 years’ management responsibility.

Skills and Competencies

• Extensive knowledge and understanding of Bank products, services, policies, and procedures.
• Extensive knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Extensive knowledge of all Bank computer systems and software programs required to perform job duties.
• Superb verbal and written communication skills, interpersonal skills, and public presentation skills in order to interact professionally and effectively with all staff, members, the Board of Directors, vendors and customers.
• Ability to recommend strategies, develop project plans, lead teams, and monitor results.
• Excellent customer service skills.
• Ability to manage multiple projects at one time; strong time management skills.
• Ability to establish and maintain effective work relationships both internally and externally.
• Strong problem solving, negotiation, and follow up skills.

Working Conditions

Traditional office environment with the ability to work remotely on a hybrid basis; the office maintains five day a week operations (Monday – Friday) with operational hours of 8:00am – 5:00pm. Must be available to work flexible hours as necessary.

Physical Demands

Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.

• Lifting/carrying up to 20 lbs.
• Manual dexterity for computer work
• Speaking, hearing, and vision are required to perform essential functions

Equal Employment Opportunity

It is the policy of Penn Community to provide equal employment and advancement opportunities to all individuals. For this reason, employment decisions at Penn Community will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or Team Member's race, color, religion, sex, national origin, age, sexual orientation, physical or mental disability, veteran status, or any other characteristic protected by law.