To provide Salesforce training and content development assistance in addition to other support to the Training Team.

• Assist with the delivery and facilitation of classroom and/or virtual training for Salesforce.
• Assists with the management of the overall Salesforce training schedules for the organization.
• Create training resources: videos, "how to" guides, templates, eLearning.
• Review and maintain all training materials on a regular basis.
• Proactively stay up to date with Salesforce functionalities and business process/protocols.
• Engage internal colleagues to learn/shadow as needed and ask for the user's input in developing training.
• Responsible for coordination of training materials, room reservations, and meeting maintenance.
• Schedule and manage training sessions in the Team calendar and coordinator with LMS Administrator.
• Send communications to promote classes and provide other pertinent information.
• Serve as producer, as needed, for online virtual learning events.
• Review classes in Articulate and provide feedback.

Education and Experience

• High School Diploma or equivalent required; Some college-level coursework in Human Resources or business-related field preferred
• Previous work experience preferred.

Skills and Competencies

• Excellent customer service and communication skills
• Ability to interact well with Team Members at various levels.
• Strong attention to details and accuracy
• Proficient in Microsoft Word, Excel, and PowerPoint (Articulate or other eLearning platforms a plus)
• Ability to multi-task and remain organized.